Privacy Policy

This Privacy Policy explains how IPTV1 ("we," "our," or "us") collects, uses, and protects your personal information when you use our website iptv1.ca and our IPTV subscription services. By using IPTV1, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you use IPTV1:

Information you provide to us

• Name and email address when you create an account or place an order
• Payment information processed securely through our payment providers
• Communications you send us through email, WhatsApp, or contact forms
• Device information you provide for setup or troubleshooting

Information collected automatically

• IP address and approximate location
• Browser type, operating system, and device information
• Pages visited, time spent on the site, and referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process your orders and deliver IPTV subscription credentials
• Provide customer support and respond to your inquiries
• Send you account-related emails such as receipts and renewal reminders
• Improve our website, services, and user experience
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations under Canadian law

We do not sell your personal information to third parties.

3. Payment Information

All payments on IPTV1 are processed through encrypted, PCI-compliant payment providers. We do not store your full credit card number, CVV, or banking details on our servers. Payment processors only share with us the information needed to confirm successful transactions.

We accept Visa, Mastercard, PayPal, and Interac e-Transfer.

4. Cookies

We use cookies and similar technologies to:

• Remember your preferences and login state
• Analyze how visitors use our website
• Improve site performance and security

You can disable cookies in your browser settings, but some features of IPTV1 may not work properly without them.

5. Third-Party Services

We use trusted third-party services to operate IPTV1, including:

• Payment processors (Visa, Mastercard, PayPal, Interac)
• Email delivery services for sending login credentials and support replies
• Analytics tools to understand site traffic and improve performance
• WhatsApp Business for customer support

Each third-party service has its own privacy policy. We recommend reviewing their policies for details on how they handle your data.

6. Data Retention

We keep your personal information only as long as needed to provide our services and meet legal obligations. Account and order information is typically kept for up to 7 years for tax and regulatory compliance. Support conversations are kept for up to 24 months.

You can request deletion of your data at any time by contacting us at [email protected].

7. Your Rights

Under Canadian privacy law (PIPEDA) and other applicable regulations, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, email us at [email protected] with your request and order details.

8. Data Security

We use industry-standard security measures to protect your information, including:

• HTTPS encryption across the entire website
• Encrypted payment processing through PCI-compliant providers
• Restricted access to personal data within our organization
• Regular security audits and software updates

While we work hard to protect your data, no internet transmission is 100% secure. We cannot guarantee absolute security but commit to notifying affected users in the event of a data breach.

9. Children's Privacy

IPTV1 is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at [email protected] and we will delete the information promptly.

10. International Users

IPTV1 is operated for Canadian users. If you access our service from outside Canada, your information may be transferred to and processed in Canada. By using IPTV1, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Significant changes will be communicated by email to active subscribers.

We recommend reviewing this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can reach us through any of the channels below.